Privacy policy

Effective Date: 3rd March 2023

1. Introduction

Welcome to Phoenix Field Ltd, trading as Squish Squash. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our services. By accessing our website and providing your information, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

a. Personal Information: When you place an order, register for an account, or subscribe to our newsletter, we may collect personal information such as your name, address, email address, and phone number.

b. Payment Information: To process payments, we collect payment details such as credit card information. This information is securely processed by our payment service providers.

c. Website Usage Data: We may collect non-personal information about your interactions with our website, including IP addresses, browser types, and pages visited, to improve our services and user experience.

3. How We Use Your Information

a. Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.

b. Marketing and Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt-out of these communications at any time.

c. Improving Our Services: We analyze website usage data to enhance our website's functionality, personalize content, and improve our overall services.

4. Information Sharing and Disclosure

a. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products.

b. Legal Compliance: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. You can modify your browser settings to manage or disable cookies, but this may affect your overall experience on our website.

6. Security

We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

a. Access and Correction: You have the right to access and correct your personal information held by us.

b. Withdrawal of Consent: You can withdraw your consent for marketing communications at any time by using the opt-out link provided in our emails or contacting us directly.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices and legal requirements. We encourage you to review this policy periodically for any updates.

9. Contact Information

If you have questions or concerns about our Privacy Policy, please contact us at customerservice@squishsquash.co.uk.

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.