Terms of service

Effective Date: 3rd March 2023

1. Acceptance of Terms

By accessing and using the services provided by Phoenix Field Ltd, trading as Squish Squash, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Product Information

Phoenix Field Ltd trading as Squish Squash strives to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not warrant the accuracy or completeness of any information on our website. We reserve the right to make corrections, changes, or updates at any time without prior notice.

3. Ordering and Payment

a. Placing an order on our website constitutes an offer to purchase the selected products. We reserve the right to accept or decline any order for any reason.

b. Prices are as stated on the website and are subject to change without notice. All payments must be made in GBP (British Pounds).

c. We accept various payment methods, and you agree to provide accurate and current payment information. Your order will be processed upon successful payment authorization.

4. Shipping and Delivery

a. We will make every effort to ship your order within the specified timeframe. However, delivery times may vary, and we are not responsible for delays caused by factors beyond our control.

b. Shipping costs are calculated based on the delivery location and selected shipping method. Additional fees may apply for expedited shipping.

c. Upon delivery, please inspect your package for any damage or defects. If any issues are found, contact our customer service within 7 days of receipt.

5. Returns and Refunds

a. Our return policy allows for returns within 30 days of receiving the product. To initiate a return, contact our customer service for instructions.

b. Returned items must be in their original condition, unused, and in the original packaging. We reserve the right to refuse returns that do not meet these criteria.

c. Refunds will be processed within 3 days of receiving the returned item. Shipping costs are non-refundable.

6. Privacy and Security

a. We take the privacy and security of your information seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

7. Intellectual Property

a. All content on our website, including text, images, logos, and trademarks, is the property of Phoenix Field Ltd trading as Squish Squash and is protected by copyright and other intellectual property laws. Unauthorized use is strictly prohibited.

8. Limitation of Liability

Phoenix Field Ltd trading as Squish Squash shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or products.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts in England and Wales.

10. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at customerservice@squishsquash.co.uk.

By using our website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions.